Refund policy

Return and Refund Policy

Our products are shipped directly from Japan. Once an order has been dispatched, cancellations, returns, or exchanges due to personal reasons are not accepted.

For food, supplements, beauty, and personal care products, opened or used items cannot be returned or refunded due to hygiene and food safety considerations, unless the item is incorrect, damaged, or defective.

If your order contains an incorrect, damaged, defective, or missing item, please contact our customer service as soon as reasonably possible after delivery. Provide your order number, a description of the issue, and relevant photos so that we can investigate and assist you.

For approved returns of defective or incorrectly shipped items, our store will cover the return shipping costs. Please contact amarituoffice@gmail.com for return instructions and the return address before sending an item back.

Due to international shipping from Japan, refunds are not accepted for orders affected by personal reasons, incorrect shipping addresses, refused delivery, failed delivery, or customs clearance issues after dispatch.

Once a refund is approved, we will issue it to the original payment method within 3 business days. After the refund has been issued, the time it takes to appear in your account depends on your payment method and the processing times of your bank, card issuer, or payment provider. If you have not received the refund after your payment provider's expected processing timeframe, please contact us for assistance.

If mandatory provisions of applicable law require otherwise, those provisions apply. This policy does not limit any return, refund, or other statutory rights you have under applicable law.