Refund policy

退款與退貨政策 / Return and Refund Policy

本店商品為日本直送。訂單一經出貨，恕不接受因個人因素取消、退貨或換貨。

食品、保健食品、美容及個人護理商品，基於衛生與食品安全考量，商品一經拆封或使用，恕不接受退貨或退款。

如收到錯誤商品、破損商品或漏寄商品，請於收到商品後 48 小時內提出退貨或退款申請，並聯絡客服，同時提供訂單號碼及商品照片。逾期提出之申請恕不受理。

因日本直送及跨境配送因素，若商品已出貨，因個人原因、地址填寫錯誤、拒收、無人收件、未完成清關等情況，恕不接受退款。

退款經確認後，將依原付款方式退回，實際入帳時間依付款機構處理時間而定。

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English Version

Return and Refund Policy

Our products are shipped directly from Japan. Once an order has been dispatched, cancellations, returns, or exchanges due to personal reasons are not accepted.

For food, supplements, beauty, and personal care products, opened or used items cannot be returned or refunded due to hygiene and food safety regulations.

Any return or refund request for incorrect, damaged, or missing items must be submitted within 48 hours after delivery. Please contact our customer service and provide your order number and photos of the item. Requests submitted after 48 hours will not be accepted.

Due to international shipping from Japan, refunds are not accepted for orders affected by personal reasons, incorrect shipping addresses, refused delivery, failed delivery, or customs clearance issues after dispatch.

Approved refunds will be returned to the original payment method. Processing time depends on the payment provider.